EHS Axis · Rechtsdokument
Datenübertragbarkeit und Anbieterwechsel
This page provides the information required by Articles 25–29 of Regulation (EU) 2023/2854 (Data Act) on data export and switching to another provider or to on-premises infrastructure; it forms part of the Terms of Service. Effective: 2026-09-29.
1. Exportable data and formats
| Data | Content | Format |
|---|---|---|
| Non-conformities | all fields, status, responsible person, deadline, area/site, type, severity, event log; actions | XLSX, CSV, PDF report |
| Photos and attachments | non-conformity photos (before/after), audit photos, inspection and training certificates | original files (JPG, PNG, WEBP, HEIC, PDF) in a ZIP |
| Audits | templates, checklist items, results, score, findings | XLSX, PDF report |
| Risks | all risk assessment fields, levels, measures | XLSX |
| Equipment and inspections | equipment register, required inspection types, inspections, validity | XLSX |
| Employees and training | employee list, required training, training sessions, validity | XLSX |
| Master data, users, settings | sites, areas, types, systems, users and roles, company details, invoices, support tickets | JSON + XLSX (full export) |
Most exports are available at any time in the Service via the "Excel" / "CSV" / "PDF" buttons. A complete Workspace export (all data in machine-readable JSON and Excel form plus the uploaded files in original format, in one ZIP package) can be downloaded at any time by the Workspace owner on the Settings page ("Download full export"); on request – e.g. if access has already ended – we provide it at info@ehsaxis.com free of charge via a download link within 10 business days. Only internal elements constituting the Provider's trade secrets (e.g. source code, internal logs) are excluded; this does not hinder switching.
2. Switching process and deadlines
- Initiation: you can initiate switching, or a complete export and termination, at any time in the Service or by e-mail. The notice period is at most 2 months; for monthly and annual subscriptions cancellation takes effect at the end of the billing period, while a complete export can be requested immediately.
- Transitional period: at most 30 days, during which the Service remains available (at least read-only), we provide reasonable assistance and inform you of any risks. If this is technically unfeasible, we notify you with reasons within 14 business days and provide a transitional period of up to 7 months; you may extend the transitional period once for a period you consider appropriate.
- Data retrieval period: at least 30 days after the transitional period – in practice the Workspace remains available read-only and exportable for 90 days after the contract ends.
- Erasure: after the retrieval period – or if you choose erasure – all exportable data and digital assets are permanently deleted, and from backups within a further 14 days; we confirm this in writing on request.
- Termination: the contract ends upon successful switching or upon choosing erasure.
3. Charges
We charge no fees for switching, data export or data transfer (Data Act, Article 29). For early termination of a fixed-term (annual) subscription the refund rules of Section 6 of the Terms apply.
4. Location and jurisdiction of the infrastructure
Customer Data and uploaded files are stored in the European Union: Aruba Cloud (Aruba S.p.A., EU), Forpsi. The Provider is a Hungarian legal entity; no provider outside the EU stores Customer Data. We do not comply with third-country government access requests to Customer Data that conflict with Union law; where a request is based on a legal obligation we notify the Customer unless prohibited by law. Safeguards: encrypted connections, access restriction, per-Workspace isolation, EU data centre (see Annex 2 of the Data Processing Agreement).
5. Free trial
Chapter VI of the Data Act does not apply to the free 30-day trial (Article 31(2)); export remains available free of charge.